Refund Policy
Refund Information
Can I get a refund after purchase?
Yes. We offer refunds within 14 days of your purchase date if you have not used any credits included in your subscription or plan.
When am I eligible for a refund?
You are eligible for a refund if:
- Your purchase was made within the last 14 days
- You have not used any credits or generated alt text using the Service
- Your account has not violated our Terms of Service
What happens if I already used credits?
If any credits have been used, generated, consumed, or partially consumed, the purchase becomes non-refundable.
This policy exists because AI processing and infrastructure costs are incurred immediately when credits are used.
How do I request a refund?
Refund requests must be submitted through the Contact section in your dashboard.
Once your support ticket is submitted, our team will review your request and process eligible refunds as quickly as possible.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days depending on your payment provider or bank.
Do you offer partial refunds?
Partial refunds are generally not provided once credits have been used.
Can subscriptions be canceled anytime?
Yes. You may cancel your subscription at any time. Cancellation will stop future billing cycles, but does not automatically qualify past payments for refunds unless the eligibility conditions above are met.